Yep, we’re different–in a good way
We were tired of the status quo
So we started asking some tough questions: What if we stopped the internal competition? What if we collaborated with our employees, customers, and carriers so that everyone was successful?
SEND turned out to be the answer to all of those. Since 2013, we’ve spent every minute providing excellent service and building real relationships with our customers and carriers.
It was a simple approach that’s yielded some awesome results. We’re proud to say that we now have a loyal base of quality customers, many of which have grown their company with SEND. We’ve also built a dedicated fleet of some of the most reliable, experienced drivers in the industry.
Today we offer logistic services to customers in the lower 48 states and Canada. We serve the largest nursery and food distributors in the region and nation. And the collaboration we envisioned so long ago? It’s the very thing that makes us different, and makes SEND great.
Meet the SEND team
Stacey
Phone: (877)736.3361 ext. 126
As the newest member of the accounting pod, Stacey enjoys her work at SEND. Not only is she the tallest person in the pod—an achievement she is quite proud of—she is also the only left-handed extraordinaire. When she’s not maniacally 10-keying numbers all day, she enjoys biking Phil’s, aero sight-seeing, visiting local hop-artisans, and dreaming of the day someone invents snow skiing in the middle of summer without snow. An avid adventurist, she has a voracious reading appetite, crochets, and likes to do da-cha-cha.
Stacey
Accounting • Accupod
Janelle
Phone: (877)736.3361 ext. 127
I am a dispatcher and customer service representative handling one of our biggest accounts. Although I came from the banking industry, I have truly enjoyed the opportunity of learning all aspects of logistics and what it has to offer. I have a passion for learning new things and find it interesting to dig in and understand new systems and processes. I am tech savvy, but what millennial isn’t right?!
Janelle
Logistics • Nypod
Sharon
Phone: (877)736.3361 ext. 120
I am part of the awesome accounting team here at SEND. We work hard to make sure our customers billing needs are met and that our carriers are paid within our no charge quick pay policy. When I am not at work crunching numbers I enjoy hiking, Jeeping and camping with my family and friends.
Sharon
Pod Leader • Accupod
Zach
Phone: (877)736.3361 ext. 110
As a logistics specialist, Zach helps creates successful situations for both his clients and SEND carriers. He loves the challenge of working in transportation, and takes pride in his work. He previously held a management position in the grocery industry. Outside work, Zach spends time with his family and enjoys both outdoor and indoor activities including golf, swimming, traveling, and board games.
Zach
Master Negotiator • Nestlepod
Regan
Phone: (877)736.3361 ext. 123
When I saw Smokey and the Bandit as a child, I knew immediately that I wanted to be a truck driver when I grew up. Or at the very least, a CB radio owner. Sadly, neither of those dreams came to pass, so I ended up in the next logical career—freight logistics accounting. When I am not crunching numbers, I while away my time snarking with my husband, seeking out treasures for our tiki bar, solving crossword puzzles and enjoying outdoor adventures around Central Oregon.
Regan
Bookkeeper Extraordinaire • Accupod
Jeffery
Phone: (877)736.3361 ext. 108
Jeffrey assists with the success of the day-to-day operations of SEND, ensures our drivers have a clear understanding of the “who, what, when, where and why” of each load, while ensuring our customers that their freight is in good hands. He really enjoys his role within the SEND community and the daily interactions he has with drivers and customers. “Working at SEND has been one of the best experiences of my life, I really appreciate the atmosphere of family and providing excellent service that is SEND Transportation,” he says.
Jeff
Jeff Of All Trades • Agropod
Preston
Phone: (877)736.3361 ext. 104
Preston Fivecoat is the OMNI Pod Leader, working with customers and his team to manage freight and find the most efficient ways to ship it. He’s overseen the SEND fleet for more than three years. He started at SEND in 2014, and has worked with most of our customers throughout his tenure here. When he isn’t working Preston enjoys spending time with his wife, three daughters, and large extended family. He enjoys the outdoors but doesn’t really understand hiking. (“It seems a lot like hunting, but with no chance to shoot anything,” he says. “What’s the point?”)
Preston
Pod Leader • Omnipod
Jose
Phone: (877)736.3361 ext. 117
Jose is part of the SEND logistics team. He helps with scheduling appoints, building appointments, booking loads, and the tracking and tracing of freight. Jose is also bilingual, fluent in Spanish and English. When he’s not at work, Jose enjoys spending time with his family taking trips and being outdoors.
Jose
Logistics • Omnipod
Matthew
Phone: (877)736.3361 ext. 109
Matthew is currently the operations manager for SEND’s Fredonia, New York office. He’s been with the company for five years, and has 14 years of experience in the transportation and logistics industry. Throughout his career, Matthew has managed inbound and outbound transportation for dry and refrigerated freight, inventory control, drayage/container moves from the port as well as pricing and freight consolidation. Outside of work, Matthew lives in Fredonia with his wife, two kids and two dogs. He’s an Eagle Scout and Cub master for the local Cub Scout. He splits his free time between his family, working around his home and his love for the outdoors.
Matthew
Business Development • Nypod
Micah
Phone: (877)736.3361 ext. 124
Micah was born in Texas, and moved to Bend at the age of five. He started in transportation in 2015. Micah is from a large family who all live in beautiful Central Oregon, and he is the father of two boys. When he is not at work, he is spending time with his family, and enjoying the outdoors. Micah enjoys anything athletic or competitive.
Micah
Micah Of All Trades • Orepod
Noah
Phone: (877)736.3361 ext. 145
Noah Johnson works in the Logistics and Business Development side of the Agricultural (Agro) Pod, where he works with customer in Nursery, Ag, Food, Equipment, and Christmas trees industries.
Noah has worked in transportation for six years, with ST Freight, Armstrong, Sunset, and SEND Transportation. He collaborates with customers and potential clients on how SEND can supply capacity and customer service at a high level. You can expect excellent customer service, great communication, and the support you need to be successful with your vendors, suppliers and customers.
Noah’s favorite part about transportation are the people you meet from diverse backgrounds and the fascinating industries you have the opportunity to partner with.
Noah
Logistics/Business Dev. • Agropod
Danielle
Phone: (877)736.3361 ext. 106
Danielle is part of the accounting pod at SEND. When she’s not working, she loves spending summers on the water, boating and relaxing with family, friends and her dog Bear. She’s a fan of sunset skies, and bonfire nights. “I love the simple things, that’s how I’ll always be,” she says.
Danielle
Accounting • Accupod
Dylan
Phone: (877)736.3361 ext. 103
Dylan moved from Vermont to Bend, OR in 2014 to work for SEND Transportation. He works in the business development division and enjoys helping customers move their freight. In his free time, Dylan enjoys golf and ice-cold beer.
Dylan
Logistics/Business Dev. • Orepod
Sara
Phone: (877)736.3361 ext. 105
Sara coordinates with customers to ensure a smooth trip from start to finish, including scheduling and issue management. Sara has worked in the transportation industry for the past six years and has been a part of the team that won customer service carrier of the year, three years running, for a large food and beverage company. Sara believes that communication is the first step in making transportation better. Sara holds a Bachelor of Science in Operations Management from Oregon Institute of Technology. When Sara is outside of the office you can find her snowmobiling in the backcountry or on a dirt/street/mountain bike around Central Oregon.
Sara
Customer Service • Omnipod
Emily
Phone: (877)736.3361 ext. 133
Emily always dreamed of being a teacher in Ohio, but after getting her degree in secondary education and Geography she decided to move to west. After spending time in Alaska, Seattle and Portland, she landed in Bend and found an amazing home as a customer service agent at SEND Transportation. She works exclusively with the Nestle Team. Emily loves the daily challenges that logistics presents, and she’s excited for the future of SEND and the transportation industry. When she’s not booking and scheduling freight, Emily enjoys spending time in the high desert around Bend with her dog and family, and quilting when it’s too cold to go outside.
Emily
The Enforcer • Nestlepod
Kim
Phone: (877)736.3361 ext. 102
Kim has been with SEND since 2017 and is a part of the track and trace team. Her job is to ensure all of our customers’ loads are delivered as scheduled, and that there’s no damage to the products shipped. She also supports the team in scheduling appointments for pickup and delivery. Kim is familiar with the trucking side of SEND as well; her husband has a trucking business for more than 45 years. In her spare time, Kim enjoys spending time with her grandchildren, hunting, fishing, and camping.
Kim
Track & Tackle • Omnipod
Howard
Phone: (877)736.3361 ext. 107
With 35 years in the industry, Howard still enjoys coming to work. Every day is an adventure.
The woods are lovely, dark and deep,
But I have promises to keep,
And miles to go before I sleep,
And miles to go before I sleep.
Howard
Mr. Green Thumbs/Pod Leader • Agropod
Joaquin
Phone: (877)736.3361 ext. 113
I have a duel role at SEND, I get to work with number on the accounting role and with computers in my Smart Guy role. During my accounting role I get to help carriers and customers. While on my Smart Guy role I get to help my friends in the office. You can say that I really like to help people. When I am not in the office I am outdoors hiking and exploring all that Oregon has to offer with my wife.
Joaquin
Accounting/Smart Guy • Accupod
Nate
Phone: (877)736.3361 ext. 112
Inside of the organization I love nothing more than building relationships with our customers, carriers, and members of the SEND team. Outside of the organization, I enjoy mountain biking and spending time with my family.
“Would I rather be feared or loved? Easy. Both. I want people to be afraid of how much they love me.” – Michael Scott
Nate
CEO & Co-founder
Sarah
Phone: (877)736.3361 ext. 114
Sarah’s love of both people and numbers serves her well in her role at SEND. She enjoys the diversity in her job, getting to keep one foot in the AP/AR part of the company and the other in the human side of the company. She believes her mission is to help the SEND team find joy and purpose in what they do each day and to create an atmosphere of empowerment and freedom. When she isn’t working, Sarah loves to be with her family, in the woods or on her yoga mat.
Sarah
VP & Co-founder
Terri
Phone: (877)736.3361 ext. 115
Terri—or TT—is the customer support manager for SEND’s New York. She’s a hands-on manager and enjoys being involved with all the different aspects of logistics customer service. She’s the primary contact for early morning and afterhours, which gives her opportunity to get to know a lot of SEND customers and carriers, and build great relationships. In 2001, she was awarded the Leadership Award, for going above and beyond in training and leading her team- this was the first time this award was given to a non-managerial employee.
Outside of work, she spends time with her husband, two children and puppy love, Khaleesi. TT likes traveling, going to the movies, and the theater arts. Her favorite quote is from Mark Twain: “Sing like no one is listening, love like you’ve never been hurt, dance like nobody’s watching, and live like it’s heaven on earth!”
Terri
Queen Of Customer Service • Nypod
Larry
Phone: (877)736.3361 Ext. 128
My name is Larry Steward, I am a Veteran of the United States Army where I served for eight years as a Military Policeman. I am from Western New York where I live with my fiancé and our cats. I am an animal lover and like to donate to the Humane Society. In my personal time I enjoy retro video gaming and junk hunting at Flea Markets and Yard Sales. I enjoy Hockey, especially the Buffalo Sabres. My primary duty is Carrier Onboarding for SEND, and I lend a hand with dispatching and track and trace when needed.
Larry
New York Operations • Nypod
Teigan
Phone: (877)736.3361 ext. 130
Teigan has worked for SEND Transportation for nearly three years as a customer service representative. She plays a significant role in SEND’s pickup track and trace for her team, and provides support wherever it’s needed. On her off time, Teigan appreciate all aspects of the outdoors, enjoys home improvement projects and taking care of her chickens.
Teigan
Track & Tackle • Omnipod
Proudly employee-owned
In 2017, we became employee-owned via the completion of an Employee Stock Ownership Plan (ESOP). The driver of SEND’s success has always been its dedicated employees. And the best way to recognize their value was to give them ownership of the company they contribute to on a daily basis.
The culture here continues to evolve. But whether we’re having a burger-making competition, welcoming a new carrier, or working together to help a customer, our commitment to the SEND community remains at our core.
“SEND’s guiding principle has always been to treat each other, our carriers and our customer with equanimity. If we do this each and every day SEND will naturally be successful,” says Nate Smith, CEO and co-founder of SEND.
Community Outreach
SEND Transportation Inc cares about the wellness of our community and supports activities that bring the community together.
Want to talk?
We know lots of other things. Trivia facts. Hot dog recipes. Not to mention, we transport all kinds of freight. Can we move your stuff? Probably.